Effective Date: 15 November 2025

Privacy Policy

This Privacy Policy describes how Sincerra (“Sincerra”, “we”, “our”, “us”) processes personal data when you visit our website or contact us for real estate–related services.

1. Overview

We do not store personal data about guest visitors on our servers unless it is voluntarily provided. Our site uses localStorage only for preferences. However, third-party embedded services such as Google Maps or YouTube may collect data independently through their own technologies, including cookies or tracking tools.

2. Guest vs. Non-Guest Users

Guest users: Visitors who access our site without logging into an account. We do not associate guest browsing activity with identifiable personal information.

Non-guest users: Internal staff members such as administrators and sales agents who use a secure account for business operations. Their data is processed according to employment, operational, and legal requirements.

3. Data Stored Locally in Your Browser

  • language: Your preferred website language, stored locally so the site can remember your choice.
  • currency: Your preferred currency for pricing displays.

These items are stored only on your device and can be deleted at any time via your browser settings. We do not use them to identify you.

4. Server-side Analytics

We record aggregated, non-identifying analytics such as page view counts to improve our website and display features like popular listings. These analytics do not include personal identifiers and are not linked to an individual unless you later choose to provide personal information voluntarily.

5. When Personal Data Is Collected

We collect personal data only when you provide it directly, such as when you contact us, request information, or engage in a real estate service. This may include your name, email address, phone number, and any message or documents you choose to submit.

6. Legal Basis and Purpose of Processing

We process personal data for the following purposes: responding to enquiries, providing requested services, facilitating property-related communications, improving our website, and complying with legal obligations. The legal bases may include consent, performance of a contract, legitimate interests, and compliance with applicable laws.

7. Cookies and Third-Party Embeds

Our website itself does not use cookies for guest users. However, certain embedded third-party services, such as Google Maps and YouTube, may place cookies or collect usage data independently when their content is displayed on our site.

These third-party providers may collect information such as your IP address, device details, or interaction with the embedded content. This processing is governed by their own privacy policies, and we do not control how they use such data.

For more information, please review:

  • Google Maps / Google Privacy Policy: https://policies.google.com/privacy
  • YouTube (Google) Privacy Policy: https://policies.google.com/privacy

If you prefer not to load third-party content, you may choose not to interact with or load pages containing external embeds.

8. Sharing of Personal Data

We do not sell personal information. We may share data with trusted service providers who process data on our behalf (for example, email, hosting, or analytics providers) under appropriate contractual safeguards. If you request real estate services, information may be shared with relevant partners strictly as needed to fulfil your request or comply with legal obligations.

9. Additional Third-Party Services

Our website may include integrations provided by third parties, such as Google Maps for property location display and YouTube for video content. These services may collect data automatically when their content loads, including technical identifiers and usage information. Such data collection is performed directly by the third party, and we do not receive or control their collected data.

10. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy or as required by law. LocalStorage data remains on your device until you clear it.

11. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at [email protected].

12. Security Measures

We implement reasonable technical and organizational safeguards to protect personal data. However, no system is completely secure. Please avoid sending highly sensitive information unless specifically requested.

13. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect personal data from children without appropriate consent.

14. Updates to This Policy

We may update this Privacy Policy periodically. The Effective Date at the top indicates when it was last revised.

Contact Us

For questions, requests, or concerns about this Privacy Policy, contact us at [email protected].